A Platform for Empowerment: Addressing the Emerging Needs of E-Bike Couriers in Toronto

<p>Food delivery couriers are at the intersection of two rapidly shifting sectors: the platform economy and electric mobility. These workers are often recent immigrants using cars or e-bikes, regardless of the winter weather or the presence of supportive public space. Toronto has made an environmental goal to increase delivery by bicycle but lacks a coherent strategy of transitioning workers from cars to bikes (City of Toronto, 2021b). The aim of this study is to determine the priorities of bike couriers and the role of municipalities in providing for this group of workers. This study determines the priorities and needs of couriers through participant observation and a survey. Stakeholder interviews and a policy scan were used to understand the role of the municipality in addressing these challenges. The study finds that couriers prioritize 1) e-bike charging facilities, 2) cycling paths, and 3) public washrooms. Couriers also report wanting more socialization, which under an equity lens should be considered given the marginalized status of many couriers. Finally, the study uses GIS to propose locations for 'e-bike hubs' which could meet the needs highlighted by the survey. The study has implications for active transportation, inclusive cycling advocacy, and public realm planning. </p>